Sheetmusicdirect.com is committed to keeping the personal details of its visitors
and customers private and secure. Information is kept in accordance with the Data
Protection Act 1998 and our communications comply with the Privacy And Electronic
Communications (EC Directive) Regulations 2003.
We will not sell or share your personal details with unrelated third parties,
partners or affiliates, without explicitly asking for your consent in advance.
Personal Information
User submitted information:
When you register for an account or place an order with Sheetmusicdirect.com, you
are required to enter certain information, such as:
- your name,
- your billing address,
- your phone number,
- your email address.
We may use this personal information for the following purposes:
- to contact you about the status of your order,
- to efficiently process your order,
- to conduct anonymous and aggregate research into
a) the way our website is used and b) the purchasing patterns of our customers.
Any personal information which we hold will be held securely, in accordance with
our internal security policy and the law.
Automatically gathered information:
Sheetmusicdirect.com keeps server log files which enable us to gather anonymous
information about the visitors to our website. The information gathered includes:
- operating system,
- browser type,
- IP (Internet Protocol) address,
- country of origin,
- time and date of visit.
Sheetmusicdirect also uses technologies such as JavaScript and "cookie" files to
track anonymous user behaviour on the site. This helps us identify trends in user
behaviour and helps us to optimise the site for a better overall user experience.
You can disable cookies and JavaScript in your browser, but doing so may negatively
affect your experience on our website.
Please note that cookies must be enabled to place an online order with us. For more
information about cookies, please visit
http://www.aboutcookies.org/.
Email Communications
Sheetmusicdirect.com uses "clear gifs" (also known as pixel tags) and other techniques
to record information about our email communications. A clear gif is an invisible
graphic file that we include in most of our HTML-based emails.
When a message with a clear gif is opened, your email program will access
Sheetmusicdirect's servers to retrieve the image file, allowing Sheetmusicdirect
to record and store information such as:
- date and time the email was opened,
- if a user is capable of receiving HTML emails.
Our HTML emails also record information on which links within an email have been clicked on.
We use this information to optimise our email communications, and provide a better service
to our customers.
If you wish to opt-out of receiving HTML emails from us and would rather receive text emails
(which we do not track), please follow the instructions given in our newsletters, or
contact newsletter@sheetmusicdirect.com.
Unsubscribing
If you wish to unsubscribe from our email newsletters, please use the 'unsubscribe'
link provided at the bottom of each newsletter, or send an email to
newsletter@sheetmusicdirect.com
with the subject line "Unsubscribe".
Anti-Spam
Sheetmusicdirect.com is opposed to the sending of unsolicited email, otherwise known as
"spam". Sheetmusicdirect will not sell, exchange or distribute members' confidential
information from our opt-in email lists to any third party.
All emails sent by Sheetmusicdirect that are not directly related to an order placed
on our site (ie where you have opted to receive our newsletter) will have instructions
on how to unsubscribe or opt-out of our mailing list in the footer of the message.
Sheetmusicdirect is committed to following the electronic mail guidelines (Regulations
22 and 23) of the Privacy And Electronic Communications (EC Directive) Regulations 2003.
Customer Support
Sheetmusicdirect.com records certain technical information about your browser and
operating system when you fill in an online support form. This information can help
us to resolve your problem quickly and effectively, and is not used for any other
purpose than customer support.
If you have any questions about the Sheetmusicdirect.com privacy policy,
please contact help@sheetmusicdirect.com.